PRIVACY POLICY

Effective Date: March 1, 2026

This Privacy Policy explains how 24 Assistant ("Company", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you access or use the 24 Assistant mobile application, website, and related artificial intelligence services (collectively, the "Services" or "App").

Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THE SERVICES.

1. INFORMATION WE COLLECT

To provide our AI-driven Services effectively, we collect information across several categories:

1.1. Information You Provide to Us Directly

• Account Data: If you register an account, we may collect your email address, username, password, and authentication credentials (including Apple ID or Google Account tokens if you use third-party login).
• AI Interaction Data (User Content): We collect the text prompts, questions, images, voice inputs, and any other materials you submit to the App ("Inputs"), as well as the responses generated by the AI ("Outputs"). Please do not submit sensitive personal information (e.g., health data, financial credentials) in your prompts.
• Customer Support Data: Information you provide when you contact us for troubleshooting or support.

1.2. Information Collected Automatically

When you access the App, we automatically collect certain technical data via SDKs and APIs, which is standard for mobile applications:

• Device Information: Device type, operating system (e.g., iOS or Android), unique device identifiers (e.g., Apple IDFV, Android Advertising ID), language settings, and mobile network information.
• Usage Data: Application launch times, feature usage, session duration, interaction metrics, and crash logs to ensure app stability.
• Log Data: IP addresses, browser types, and timestamp data associated with API requests.

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following business and operational purposes:

1. To Provide the Services: Processing your Inputs through natural language processing algorithms and returning the AI-generated Outputs.
2. To Maintain and Improve the App: Analyzing crash reports and usage trends to debug software and optimize user interfaces.
3. AI Model Improvement (With Opt-Out): We may use de-identified and aggregated user interactions to fine-tune our proprietary machine learning models. We do not use your private personal data to train AI models without your consent.
4. Billing and Subscriptions: Facilitating payments and managing premium subscription tiers via the Apple App Store or Google Play Store.
5. Security and Fraud Prevention: Monitoring to detect and prevent malicious activities, automated bot attacks, or violations of our End User License Agreement (EULA).

3. DATA SHARING & DISCLOSURE

Because the App functions as an AI assistant, your data must be processed by underlying computational models. You acknowledge and agree to the following regarding third-party processing:

• Third-Party LLMs: We utilize external Large Language Model (LLM) APIs (e.g., OpenAI, Anthropic, or similar providers) to process your Inputs and generate Outputs.
• Data Transmission: Your textual or visual Inputs are securely transmitted to these third-party API providers solely for the purpose of generating a response.
• No Third-Party Training: By default, our agreements with primary enterprise API providers prohibit them from using your Inputs submitted through our API to train their foundational commercial models.

We will share personal information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors (e.g., hosting, analytics, payments) who process data on our behalf and under contractual obligations.
• Legal Requirements: When required by law, regulation, or valid legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets — users will be notified if personal data is transferred.
• With Consent: Other disclosures only with your explicit permission.

We do not sell your personal information to advertisers.

We currently work with the following third-party partners:

4. DATA RETENTION AND ACCOUNT DELETION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

5. YOUR PRIVACY RIGHTS (GDPR, CCPA, AND CPRA)

Depending on your jurisdiction, you are granted specific rights regarding your personal data:

• California Residents (CCPA/CPRA): You have the right to know what personal information is collected, the right to request deletion, and the right to opt-out of the "sale" or "sharing" of personal information. Note: We do not sell your personal information to data brokers.
• EEA and UK Residents (GDPR): You have the right to access, rectify, or erase your personal data; restrict or object to processing; and the right to data portability. Our legal basis for processing your data is the performance of our contract (EULA) with you and our legitimate interest in providing AI services.

6. APPLE APP TRACKING TRANSPARENCY (ATT)

For users on iOS devices, we comply with Apple's App Tracking Transparency framework. We will not track your activity across third-party apps and websites for targeted advertising purposes unless we have explicitly requested and received your permission through the iOS tracking prompt.

7. CHILDREN'S PRIVACY

Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or under 16 in certain jurisdictions, such as the EU). If we become aware that we have collected personal data from a minor without verified parental consent, we will take immediate steps to delete that information from our servers.

8. DATA SECURITY AND INTERNATIONAL TRANSFERS

We implement commercially reasonable technical, administrative, and physical safeguards (including HTTPS encryption in transit and AES-256 encryption at rest) to protect your data. However, no digital transmission over the Internet can be guaranteed to be 100% secure.

Your information may be transferred to, processed, and stored on servers located outside of your country of residence (including in the United States or Hong Kong). By using the App, you consent to this cross-border transfer of data.

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the "Effective Date" at the top of this policy and, where required by law, by providing an in-app notification or sending an email to your registered address.

10. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email:[email protected]